The ServiceNow System Administrator Certification (CSA) demonstrates that a successful candidate has the skills and essential knowledge to contribute to the ServiceNow system’s configuration, implementation, and maintenance. Successfully passing this certification exam also establishes skills necessary to continue in the ServiceNow Certification paths. It is a prerequisite for advanced courses. This course will master the configuration and maintenance of the ServiceNow system.  Gain practical experience identifying issues on a service health dashboard, pinpoint disruptions with service maps, and automate processes with the ServiceNow automation system.

Who should take this course:

• Any IT professionals looking to upgrade their skills to Cloud-based IT service management tools
• Teams working on ServiceNow Systems Professionals who are working or want to work in Cloud Computing platform.
• Functional consultants who are looking to switch to ServiceNow.

What you will learn

• Deploy a ServiceNow platform in your organization
• Learn ServiceNow UI key components
• Organize users through access control rules, grant access to different applications on the platform
• Perform basic reporting and performance analytics
• Create service catalog items and define SLAs
• Perform core application administration
• Learn ServiceNow workflow automation activities and approvals
• Confidently appear for ServiceNow Admin Certification Exam

Course Components

• ServiceNow System Administrator, CSA Training Course
• Learning ServiceNow Administration and Development, Woodruff
• Mastering ServiceNow, Wood
• Spinning Up ServiceNow IT Service Managers Guide to Successful User Adoption, Kahlout